ACCESSIBLE GUESTROOM REQUEST
If you require an accessible guestroom, please alert us when completing your online registration by notating this information in the "Physical Limitations" and/or "Comments" areas.
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Please reach out to the Meetings & Incentives Team or your HR Business Partner with any questions or concerns.
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ADDITIONAL GUESTS
The Signet’s Best Incentive Trip is awarded to the winner and one (1) complimentary guest*. Incentive trip winners are given the option to bring up to two (2) additional guests for a fee. These additional guests must be the dependent of the winner, age 17 and under, and confirmed through the Meetings & Incentives Team. You may register your interest in bringing additional guests to the Signet’s Best Incentive Trip during the online registration process.
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For additional information on the additional guest process, including costs, please visit the Additional Guests section of this site.
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Any additional guests brought on the Signet’s Best Incentive Trip which have not been confirmed through the Meetings & Incentives Team are in violation of the trip rules and may result in disciplinary action. The use of guestrooms, transportation, events, dining plans, “Signet Perks,” and other elements of the Signet’s Best Incentive Trip are for the trip winner and their confirmed guest(s) ONLY.
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*Signet reserves final approval of any guests.
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AGENDA
Please visit the Agenda section of this site for an overview of the scheduled events and activities designed to celebrate Signet's Best!
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AIR ITINERARY
Flight itineraries for the Signet’s Best Incentive Trip winner and their guest(s) will be sent via email to the winner’s preferred email address provided during the registration process. The email will be sent by Frosch (SIGNETGROUPAIR@FROSCH.COM). A paper copy will not be distributed.
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All attendees should receive their air itinerary via email no later than two (2) weeks prior to their departure date.
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Attendees MAY NOT alter their flight arrangements directly with the airline.
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If you have any questions regarding your flight information please contact the Meetings & Incentives Team at 1-800-527-8074 or, once onsite, visit the Signet’s Best Hospitality Desk for further assistance.
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AIR ITINERARY - CHANGING
Attendees MAY NOT alter their flight arrangements directly with the airline.
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If you have any questions regarding your flight information please contact the Meetings & Incentives Team at 1-800-527-8074 or, once onsite, visit the Signet’s Best Hospitality Desk for further assistance.
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AIR ITINERARY - UPGRADING
The Signet's Best Incentive Trip includes economy airfare. Attendees MAY NOT alter their flight arrangements directly with the airline.
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If you have any questions regarding your flight information please contact the Meetings & Incentives Team at 1-800-527-8074 or, once onsite, visit the Signet’s Best Hospitality Desk for further assistance.
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AIR ITINERARY - VOLUNTARY BUMP/TRAVEL VOUCHER
While the allure of free travel piques everyone’s curiosity, do not voluntarily give up your seat in order to secure future travel credits. The Meetings & Incentives Team monitors your flights for any delays or irregularities. Changing to another flight will result in the Meetings & Incentives Team being unable monitor your travel and could potentially result in welcome staff and airport transportation not being immediately available upon your arrival at your destination and incur additional expenses to Signet.
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AIRPORT TRANSPORTATION
Transportation will be provided from the airport at your final destination to your resort. For additional information about the arrival process at your destination, please visit the Upon Arrival section of this site.
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ATMs
ATMs are located on the hotel lobby level, near the front desk. Fees apply.
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ATTENDEE EXPECTATION POLICY
The same professionalism as exhibited within our Stores, Support Centers and Design & Service Centers is EXPECTED to be maintained by all attendees at all times. Please remember that you are responsible for your own safety and should make sure that your actions are consistent with the Company’s expectation of behavior and conduct.
In addition, I agree that I will abide by the following expectations below:
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Rude, inappropriate and unprofessional conduct will not be tolerated. Show respect for one-another, Signet Event Management, resort property and employees at all times.
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Consumption of alcoholic beverages is voluntary and strictly subject to self-control. Over-consumption will not be tolerated.
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Our policies on sexual harassment, discrimination, commitment to diversity and all other policies apply to the event. Compliance is expected.
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Possession of illegal substances, firearms, and fireworks is prohibited.
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Any damage to the Resort will not be tolerated and will become the sole responsibility of the attendee and/or their guest.
Please be advised that during the Signet's Best Incentive Trip, including travel to/from, you are representing Signet and are expected to do so in a positive, professional manner at all times. This expectation applies to sponsored events and personal time. Conduct that negatively impacts the Signet brand image or reputation will not be tolerated. It is your responsibility to follow these guidelines and non-compliance with any of these expectations may result in disciplinary action up to and including termination. Please report any violations of the above expectation to Signet Event Management promptly.
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ATTENDEES - PREGNANCY
If you wish to attend the Signet’s Best Incentive Trip while pregnant, you are able to do so; however, we do suggest discussing your trip plans with your doctor or caregiver prior to registering. Please direct any questions or concerns to your HR Business Partner.
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Once you receive your airline itinerary, you are advised to contact your air carrier directly to determine any carrier-imposed restrictions or requirements. You may be required to provide "fit for travel" paperwork/documentation to the airline carrier.
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ATTENDEES - UNABLE TO ATTEND
If you have been awarded the Signet’s Best Incentive Trip and are unable to attend, please contact the Meetings & Incentives Team for options based on your specific circumstances.
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ATTIRE
Please visit the Attire section of this site regarding more information on the suggested attire during your incentive trip!
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BEST OF THE BEST
Diamond Elite Club members and their guest attending the incentive trip will be treated to some extra pampering for their amazing sales achievements! Please visit the Best of the Best section of this site for more details.
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CELL PHONES
With these fantastic trips, we totally get wanting to update your Facebook status and post your best vacation selfie on Instagram! Keep in mind that the use of your personal cell phone is at your discretion and, additional usage fees may apply based on your individual carrier. If you do plan on utilizing your cell phone during the incentive trip, it is recommended that you contact your cellular provider prior to traveling to discuss your options.
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Any fees associated with the use of your personal cell phone during the incentive trip is not considered a reimbursable expense.
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CONTACT the meetings & incentives team
The Meetings & Incentives Team can be reached via the email and phone number listed below. You may also visit the Contact Us section of this website to submit your question or feedback.
1-800-527-8074
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Standard business hours are from 8:00 a.m. - 5:00 p.m. eastern, Monday through Friday
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CONVERTERS/ELECTRICITY
Electrical service at the Hilton Aruba Caribbean Resort & Casino meets the same standards as found in the U.S. You will not need to bring adapters or converters.
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COVID 19 TESTING - EXPENSE
Depending on your vaccination status travelers may be required to complete pre-travel testing, if required by state or local law. You are responsible for any Covid-19 testing fee or other fees associated with obtaining pre-travel testing.
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COVID 19 PROTOCOLS
Please visit the Travel Info section of this site for an overview of the current COVID Protocols.
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CURRENCY
The official currency in Aruba is the florin, however, U.S. dollars is widely accepted.
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DATES – SIGNET’S BEST INCENTIVE TRIP
Hilton Aruba Caribbean Resort & Casino
May 12- May 17
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May 17- May 22
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Some attendees may depart from their home airport the day prior to the start date and some attendees may arrive at their home airport a day later than the end date, depending on your location and airlift available. Please review your airline itinerary carefully for your specific travel dates.
Additionally, attendees may not extend their travel dates (including arriving prior to the Signet’s Best Incentive Trip or remaining after the Signet’s Best Incentive Trip). If you feel you have a special circumstance, please contact the Meetings & Incentives Team.
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DEPARTURE INFORMATION
All incentive trip attendees will receive a departure notice with personalized departure instructions delivered to their guestroom approximately two (2) day prior to their departure.
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DIETARY RESTRICTIONS & SENSITIVITIES
Please alert the Meetings & Incentives Team to any food allergies when completing your online registration.
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At your resort, please notify your attendant or service staff during meal functions that you have a dietary restriction and they will further assist you.
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Food and beverage items on buffet-style meals during the Signet's Best private events will be clearly labeled.
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DINING PLAN
One of the best parts about travel is having the opportunity to indulge in amazing cuisine. And, Signet's Best, we have you covered! Your incentive trip is a select meals-included experience. Upon arrival at the Hilton Aruba Caribbean Resort & Casino you'll receive more details about this plan.
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Visit the Dining Plan section of the site for a detailed listing of the dining venues at the Hilton Aruba Caribbean Resort & Casino.
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EXPENSES/EXPENSE REPORTS
FIRST AID
Attendees should visit the front desk for first aid needs.​
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FLIGHT INFORMATION
Flight itineraries for the Signet’s Best Incentive Trip winner and their guest(s) will be sent via email to the winner’s preferred email address provided during the registration process. The email will be sent by Frosch (SIGNETGROUPAIR@FROSCH.COM). A paper copy will not be distributed.
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All attendees should receive their air itinerary via email no later than two (2) weeks prior to their departure date.
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Attendees MAY NOT alter their flight arrangements directly with the airline.
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If you have any questions regarding your flight information please contact the Meetings & Incentives Team at
1-800-527-8074 or, once onsite, visit the Signet’s Best Hospitality Desk for further assistance.
FLIGHT INFORMATION - CHANGING
Attendees MAY NOT alter their flight arrangements directly with the airline.
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If you have any questions regarding your flight information please contact the Meetings & Incentives Team at 1-800-527-8074 or, once onsite, visit the Signet’s Best Hospitality Desk for further assistance.
FLIGHT INFORMATION - UPGRADING
The Signet's Best Incentive Trip includes economy airfare. Attendees MAY NOT alter their flight arrangements directly with the airline.
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If you have any questions regarding your flight information please contact the Meetings & Incentives Team at 1-800-527-8074 or, once onsite, visit the Signet’s Best Hospitality Desk for further assistance.
FLIGHT INFORMATION - VOLUNTARY BUMP/TRAVEL VOUCHER
While the allure of free travel piques everyone’s curiosity, we ask that you do not voluntarily give up your seat in order to secure future travel credits. The Meetings & Incentives Team monitors your flights for any delays or irregularities. Changing to another flight will result in the Meetings & Incentives Team being unable monitor your travel and could potentially result in welcome staff and airport transportation not being immediately available upon your arrival at your destination.
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FMLA/LOA
Signet’s Best Incentive Trip winners must be released back to work by the date the individual Team Member is listed to travel (according to their air itinerary) to their incentive trip destination. For the Signet’s Best Incentive Trip to Aruba this is generally May 11 or May 17.
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If you have any questions while on active FMLA, please contact your HR Benefits liaison who can contact the Meetings & Incentives Team on your behalf.
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GUEST - ATTENDING WITHOUT THE WINNER
Registered guests may only attend the Signet's Best Incentive Trip if the winner who invited them is present on the incentive trip. If the winner of the incentive trip fails to obtain necessary travel documentation or is unable to travel on the incentive trip for any reason, their invited guest may not travel to or remain on the incentive trip. If a guest does arrive at the incentive trip destination and the winner is unable to attend the incentive trip, the Meetings & Incentives Team will assist the guest in making arrangements for their trip home.
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GUEST - CHANGING
The Signet’s Best Incentive Trip is awarded to the winner and one (1) complimentary guest. If you need to change your registered guest, please contact the Meetings & Incentives Team, who will be happy to assist you with a guest change.
If your originally registered guest has already been issued an airline itinerary, you will be responsible for the cost associated with issuing a new itinerary, which can be up to the cost of a new ticket.
Signet reserves the final approval of any guests. May 2nd is the cut-off date for all guest changes. Changes after this date will not be accepted.
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HOSPITALITY DESK
The Signet’s Best Hospitality Desk is manned with members of Signet Event Management and ready to assist with any questions you may have.
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The Signet's Best Hospitality Desk onsite at the Hilton Aruba Caribbean Resort & Casino will be located in the hotels main lobby. Daily hours of operation will be posted at the desk.
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INTERNET
Signet's Best will be extended complimentary internet access. You'll be provided with more information upon checking-in at the resort.
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LOA/FMLA
Signet’s Best Incentive Trip winners must be released back to work by the date the individual Team Member is listed to travel (according to their air itinerary) to their incentive trip destination. For the Signet’s Best Incentive Trip to Aruba this is generally May 11 or May 17.
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If you have any questions while on active FMLA, please contact your HR Benefits liaison who can contact the Meetings & Incentives Team on your behalf.
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LUGGAGE - LOST/DELAYED
Unfortunately, it does happen from time-to-time – the airlines send your luggage on a journey of its own. If your luggage does not arrive at your final destination, please take the following steps:
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Prior to leaving the baggage claim area, please notify the airline that your luggage did not arrive; they should start a claim for you and start the process of locating your luggage. Please keep a copy/photograph of all paperwork as well as the reference or claim number.
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Please notify the onsite transportation partner of your missing luggage.
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Upon arrival at the resort, notify the Signet Hospitality Desk so that we can assist with getting your luggage to you as quickly as possible. Signet Travel will need a copy of your claim and the tracking information for your luggage.
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LUGGAGE TAG
Signet’s Best Incentive Trip luggage tags will be provided in your Congratulations Packet. Please ensure your luggage, including any carry-on items, are clearly marked with your name and contact information.
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MEAL PLAN
One of the best parts about travel is having the opportunity to indulge in amazing cuisine. And, Signet's Best, we have you covered! Your incentive trip is a select meals-included experience. Upon arrival at the Hilton Aruba Caribbean Resort & Casino you'll receive more details about this plan.
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Visit the Dining Plan section of the site for a detailed listing of the dining venues at the PHilton Aruba Caribbean Resort & Casino.
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MOBILITY ASSISTANCE
Wheelchair rental arrangements can be made. Please contact our preferred vendor, Essential Health Aruba.
Phone: 297-587-0940
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If you require mobility assistance at the airport, please alert us when completing your online registration by notating this information in the "Physical Limitations" and/or "Comments" areas.
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NAME BADGE
You and your guest(s) will be issued a name badge in your welcome information upon arrival at your resort. This name badge identifies you as part of the Signet’s Best Incentive Trip. Your name badge MUST be worn to gain entry to all official functions. Signet Event Management and Event Security reserve the right to deny entry to any attendees without their name badge.
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If any information on your name badge is incorrect, or if you lose your name badge, please stop by one of the Signet’s Best Hospitality Desk for assistance.
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PASSPORT
A valid passport book (not a passport card) is required for U.S. citizens to travel to Aruba. Passports should be current and should not expire within six (6) months of your travel dates and should have one (1) blank page.
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If you do not have a passport, you are encouraged to start the application process as soon as possible.
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Non-U.S. citizens are responsible for obtaining all visas, passports, family legal documents, and/or any other necessary documents required to travel to Aruba. Please contact your local immigration, embassy, or passport office for assistance.
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Failure to obtain the necessary documents required for travel to either of the Signet’s Best Incentive Trip destinations will result in forfeiture of your trip.
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Please visit the Documentation Required for Travel section of this site for more details and additional travel documentation resources.
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PASSPORT - EXPENSE
Your passport application fee or other fees associated with obtaining documentation required for travel on the Signet’s Best Incentive Trip are not considered a reimbursable expense.
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REGISTRATION - ONLINE
All Team Members who have been awarded the Signet’s Best Incentive Trip need to first complete their registration by selecting the "Register" link at the top of this site. For additional information and helpful tips regarding completing your incentive trip registration, please visit the Registration section of this site.
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REGISTRATION - ONLINE - CHANGES
Once you have completed your online registration, you will receive a confirmation email sent to the preferred email address provided during the registration process. Please review the confirmation carefully to confirm all information is correct. It can take up to 24 hours for your confirmation email to generate.
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If you do need to request a change to any of your registration information, please contact the Meetings & Incentives Team.
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RESORT enhancements
Hilton Aruba is building on their legacy with progressive resort enhancements that will be in progress during our Signet's Best program including the addition of a new beachfront tower and upgrades to their rooms, restaurants and bars. We have worked with the hotel to ensure minimal impacts during your trip, you will see the enhancements underway. The enhancements , including the opening of their new tower, are scheduled to be completed Fall 2025. For the latest enhancement updates please click here.
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SIGNET PERKS
Our goal is to surprise and delight you during the Signet’s Best Incentive Trip – you’ve earned it! Please review the Signet Perks section of this site for some of the things we have in store for Signet's Best!
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TRANSPORTATION
Transportation from/to the airports are provided as part of the Signet’s Best Incentive Trip.
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If you choose to explore your destination, please inquire at the resort Concierge Desk for the best available methods of transportation. Please note that the use of transportation outside of what is officially provided as part of the Signet’s Best Incentive Trip is not a reimbursable expense.
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TRIP EXPERIENCE– DID NOT RECEIVE
There are limited spots available for each incentive wave. Be the highest over your holiday goal to receive your choice of dates! Both offer the experience of a lifetime! If you did not receive your selected dates then unfortunately that one was full.
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TRIP RULES
For Diamond Elite click here.
For the Design and Service Center banner click here.
For all other banners click here.
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VISITORS/FAMILY
The Signet’s Best Incentive Trip is awarded to the winner and one (1) complimentary guest. Incentive trip winners are given the option to bring up to two (2) additional guests for a fee. These additional guests must be the dependent of the winner, under the age of 18, and confirmed through the Meetings & Incentives Team. You may register your interest in bringing additional guests to the Signet’s Best Incentive Trip during the online registration process.
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For additional information on the additional guest process, including costs, please visit the Additional Guests section of this site.
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Any additional guests brought on the Signet’s Best Incentive Trip which have not been confirmed through the Meetings & Incentives Team are in violation of the trip rules and may result in disciplinary action. The use of guestrooms, transportation, events, dining plans, “Signet’s Best Perks” and other elements of the Signet’s Best Incentive Trip are for the trip winner and their confirmed guest(s) ONLY.
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*Signet reserves final approval of any guests.
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WEATHER
The average temperature in Aruba in May is a high of 90°F and a low of 80°F.